Feel free to copy this letter to send to app developers when you can not find an app of theirs
Unfortunately I seem to be having some issues with getting some apps from the market...
This problem only happens if your app is "Google copy protected" and is happening to a lot of devices not just mine
And your app is one of those.
So here is the skinny on my device
Carrier:
Voice Plan:
Data Plan:
Device Model:
Firmware version:
Baseband version:
Kernel version:
Build number:
Firmware version = android OS version
(Be truthful here)The phone is not rooted - has never been rooted
The phone has no mods done to it
Location: Your City - Your State - Your Country
After through searching, I found that this website http://androidissues.blogspot.com/ and it seems to be a problem with "new devices." The device manufacture is supposed to send the device's footprint signature to Google for the "Google copy protection" to work, and until this has been resolved any app in the market that has "Google copy protection" will not show up in searches for a new device. By new device, I mean either a device that has just come out, or an old device that has had the OS updated.
Why am I telling you this, because it’s hurting your sales, and even your ratings?
What you can do about this?
Please Visit This Site http://androidissues.blogspot.com/ to learn more about this error/issue, Once you have read the webpage above, you could help get this issue resolved, by contacting Google and my device's manufacturer. I have included links to their contact pages for you. Please use the device info above when contacting them.
Email Google:
Http://www.google.com/support/androidmarket/bin/request.py?contact_type=publisher
Inform them that the footprint for the device needs to be processed by the market, and you are losing business because it is not processed.
And tell them the same thing; you need the devices footprint submitted to Google android market as you are losing business.
No matter how much you complain these guys will continue to point the finger at each other, just keep replying to their emails and copy Google’s response to the manufacturer and the manufacturer's to Google, thereby getting them to communicate to each other
Why do you need to do this instead of me? Well I have already done this, and you should ask your clients to also contact these guys, but you also need to contact them as you are the one who is really missing out, for those apps that are paid you lose money, for those that are free you get a bad rep as a developer.
So in conclusion thank you for your time and understanding in this issue.
And if you are developing free apps in the future please do not mark these free apps as copy protected. For the paid apps I don't really know what else to say.
After all of this, can you please provide a way for me to get your app other than the android market?
Thank you
(Your Name Here)
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