There is a lot of talk on a lot of forums about Not being able to see all the apps in the market, this is usually when someone purchases a phone that has just been introduced (new phone) to the public or after upgrading the phone to the latest Firmware/OS version sent out by the manufacturer or mobile carrier. And most likely you are having this issue as well.
Image of the Error - Just Insert The Package name (pname: XXXX)
The Problem!
Now your phone Is most likely still "Secured" however because the market does not have its footprint on file, Google has opted to just treat your phone as though it is not secure. There are ways to "Root" (gain access to the root/super user account. remember this is a type of Linux) and can cause this issue, but we will assume that you have not done this. So it is not something that you have done wrong or a defective phone, It is more likely to be that Google or the phones manufacturer is dragging their feet with getting the phones footprint online at the market.
Welcome To The Google Experience! (Here is How Google "Says" this are to be with their Experience!)
What can you do about it?
Send an email to the developer:
Well on the left here we have some links "Letter to App Developers" is something you would want to send to the application developer of the app you can't find. At this point I'm going to assume that you do know about the many unofficial "Market List sites" like Androlib.com where you can view many of the apps available on the the market, As of yet Google has not made an Official List Site for the market, and 3rd party sites is currently the only way to view the market on the web. Now back to what I was saying, by using one of these sites you can find the developer and send them an email, letting them know that your phone is having issues with finding their "copy protected" apps. If you get a developer who understands they may turn off the copy protection, in which case you will be able to see the app. Otherwise your just out of luck.
Send an email to Google:By notifying Google that you do not have access to the copy protected apps makes them aware that there is a problem with the market and they need to fix it. The best way would be to fix the copy protection to tie it to a phones IME number rather than the footprint. but that's a whole different story. but it gets them involved with getting this resolved.
For App Publishers - Users (they do not offer email support use the Help Forums instead)Report It on The Android Bug Tracker:
Before you submit a new Bug Ticket search and see if you Phone/Device already has one open... If so then add a comment and "Star" the bug so It gets noticed.
If you have a Phone/Device That I Haven't listed here then feel free to contact me here.
- T-Mobile MyTouch 3G (with firmware/os 1.6) - The Original has been updated to 1.6, the Fender and 3.5mm Jack came stock with 1.6
- HTC Wildfire A3333 - Firmware version: 2.1-update1
By sending them an email you will get them on the ball to sending that footprint to Google, and it is their responsibility to make sure that it is submitted and works.
Send a Letter to your Mobile Carrier:
In some cases sending an email to your mobile carrier may help as well, because some of them will Brand the phone and this will mess with the footprint that was submitted by the manufacturer to Google.
- Mobile Carriers List - Please note that your carrier may not be head quartered in your country (like T-Mobile is a German company)
When you see someone having this issue send them to this page.
Reference Citations:- http://www.google.com/support/forum/p/Android+Market/thread?tid=4fd78eb16064b3c5 - See Item #2
- http://www.google.com/support/forum/p/Android+Market/thread?tid=2e8f4e27d6c417d5&hl=en
- http://www.google.com/support/forum/p/Android+Market/thread?tid=5228fa9a4f95a7cd&hl=en
- http://community.sprint.com/baw/thread/24772;jsessionid=ACC96FD02B101CFBCD6F9717D87A7629.app3jive1?tstart=0
- http://androidforums.com/sprint-htc-hero/20377-missing-apps-problem-found-but-not-yet-solved.html
- http://androinica.com/2009/11/23/sprint-hero-droid-eris-and-1-5-device-owners-unable-to-see-certain-apps/
Truthfully, It really doesn't... Only because YOU have no control over when it gets fixed... but the more emails they receive about this problem the more likely they are to acknowledge it and fix it...But you don't have to do anything, you could just sit there and complain some more to everyone but the ones who have the control to fix the problem.
as I pointed out on my page there... it is not the consumers problem, we have done nothing wrong, it is the corporate giants dragging their feet that is causing this to happen... how ever you could also write an email to the app developer telling them about this problem and see if they may turn off the copy protection so you can download their app again
or you could also just search for a better answer, perhaps you will find the one that I just didn't find and it will all just magically work
I have spent countless weeks digging up this info trying to figure out why I can't see certain apps, I also got lucky and had a T-Mobile support tech that didn't just shift the blame to the app maker or Google or the phone maker, he truly helped to discover why this was happening. This tech used a T-Mobile g1 that had been upgraded earlier last month, with the same result, and tried his personal MyTouch without the jack, and it worked just fine, he was also able to use a g1 that had not been updated to the newest OS offered by T-Mobile, and it worked. I am a pc & network tech, and software developer myself. I have started writing an app for android and I already dread it as I have seen what is happening...
My Emails were sent March 3rd 2010 @ 9:00 AM PST
UPDATE: HTC Has decided to reply first!*************************** Received March 3rd 2010 @ 3:02 PM PST
We are unable to receive replies to this email account. Please visit us at www.htc.com
if you have any questions or need further assistance
New Response From [ Lindsay (North America Support (Tech)) ]Dear SprayPaint,Thank you for your inquiry regarding our product, the HTC My Touch 3G. I can understand how important it is to be able to fully utilize your device and the use of the Applications.
Your comment of “Device Footprint needs to be submitted to Google's Android Market to allow "Copy Protected" apps to be viewed and downloaded from the Android Market” has been submitted to the proper authority.
Please feel free to Reply to this email with any questions or concerns with this device or give us a call at our HTC Technical Support Line, 1-866-449-8358. I want to thank you for contacting HTC. In order to help improve our service I’d like to invite you to take a survey at http://survey.htc.com/worldwide.
Please Note the first line says no replies to the address sent from... but in the reply it says feel free to reply to this email :P
My Reply (Sent March 3rd 2010 @ 3:16 PM PST) :
I would prefer to keep this ticket open until HTC has verified that My device's footprint has been properly submitted and the flow of Copy Protected apps works as described...
UPDATE: New reply from HTC About what I said in my reply
*************************** Received March 3rd 2010 @ 4:22 PM PSTNew Response From [ Lindsay (North America Support (Tech)) ]Dear SprayPaint,Thank you for your inquiry regarding our product, the HTC My Touch 3G. I can understand how important it is to be able to fully utilize your device and the use of the Applications.
Your email has been submitted to the proper department and has been documented in the appropriate systems. We cannot guarantee a time frame for when this will be taken care of. When or if this is addressed you will be notified through the proper channels.
Once again vague and misdirected information, but tactfully composed to make you feel like they gave you an answer to your question...
****************************Called T-Mobile on March 9th 2010 @ 10:37AM
T-Mobile has responded in their forums
As of March 11th 2010 @ 5:28 PM - Google still has yet to respond.
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